I’ll just have to see how long this lasts and if the setting reverts to ‘1’ if the error returns. I’ll still give more credit to luck than to my troubleshooting/diagnostic skills but it sure was weird to be able to fix the error in this manner. I carried this solution over to the original client (whom I had setup using a portable PDF reader in the meantime) and Adobe Reader began working there as well. I switched its hexadecimal value to 0 and Adobe Reader immediately began working properly for the user. Under HKCU\Software\Adobe\Acrobat Reader\10.0\Privileged, there is a key called bProtectedMode. Then, try downloading or transferring the ebook. There are a few ways you can try to fix issues with downloading or transferring ebooks using Adobe Digital Editions (ADE): Update to the most recent version of ADE, then try downloading or transferring the ebook again. The standard user account doesn’t receive the popup like an administrator does to choose whether to open with protected mode disabled. If Adobe Digital Editions isnt working properly. Through sheer blind luck, I managed to dig around in the HKey Current User registry settings and found a setting for Protected Mode. I couldn’t find any successful solutions online and ran across the error with another user. I found the following details in the Event Log.įaulting application acrord32.exe, version 10.1.1.33, faulting module unknown, version 0.0.0.0, fault address ox00000100. About a month passed with her using Reader on a daily basis and suddenly it broke again in the exact same manner. I restored the things I had (backed up and then) wiped out and it still worked fine. I downloaded and installed the latest Adobe Reader and it began working properly again. This move allowed Adobe Reader to open when launched from its shortcut but it would crash as soon as you tried to open a PDF or if you opened a PDF directly.Īt that time, her Adobe Reader was a version behind. I wiped out her preferences stored in the HKCU registry and her files in Application Data\Adobe and Local Settings\Application Data\Adobe. With that information, the problem could either be tied to her non-privileged account or to permissions. I assumed they might be dealing with a malformed PDF but I was able to open the file as an administrator. I had a client report to me that their Adobe Reader client on Windows XP would crash upon trying to open a PDF.
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